FAQ
Frequently Asked Questions (FAQ)
General
Q: What is CresNeo DeskLab’s mission?
A: We are dedicated to redefining workspace experiences through innovative design, advanced technology, and sustainable practices.
Q: Where are your products designed and manufactured?
A: All our products are thoughtfully curated and developed in collaboration with renowned industry partners, ensuring that every detail reflects CresNeo DeskLab’s unique vision, high standards of quality, and dedication to sustainability.
Orders & Shipping
Q: How can I place an order?
A: Orders can be placed directly through our official website. For bulk or business orders, please contact our sales team.
Q: Do you ship internationally?
A: Yes, we deliver to most countries worldwide. Shipping options and charges will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number to track your order’s status.
Payment
Q: What payment methods do you accept?
A: We currently accept payments exclusively via PayPal. We are working to offer additional payment methods in the future.
Q: Is my payment information secure?
A: Absolutely. All transactions on our website are encrypted and protected by industry-standard security protocols.
Product Support
Q: How do I get help with setting up my product?
A: If you need assistance with setup or installation, please contact our support team. We are happy to provide step-by-step guidance tailored to your product.
Q: What should I do if my product is not working as expected?
A: Please refer to the troubleshooting guide in the Support section. If you need further assistance, contact our support team for help.
Warranty & Returns
Q: What is your warranty policy?
A: Warranty coverage is available for select CresNeo DeskLab products. For details on eligibility and terms, please contact our support team directly.
Q: How do I initiate a return or exchange?
A: If you are not satisfied with your purchase, please visit our Refund Policy & Shipping Policy pages for step-by-step instructions on initiating a return.
Contact Us
Q: How can I reach your support team?
A: You can contact us via email at cresneodesklab@crestonic.com or through the contact form on our Support page. Our team is available Monday to Friday, 9:00 AM – 5:00 PM.
Still have questions?
If your question isn’t answered here, please contact us . We’re always here to help.